Reliability in every mile
Frequently Asked
Frequently Asked
Questions
Find clear answers to common inquiries regarding our global cargo network, shipping procedures, and operational standards.
Shipping Information
Cargo Shipping FAQ for Dubai, China and West Africa
This cargo shipping FAQ answers common questions about routes, quotations, customs support, delivery coordination and shipment updates. The correct option depends on where the cargo begins, its destination, weight, dimensions, category and preferred departure date.
Use these answers to understand the general process, then review our cargo services or request a current quote. Rates and capacity change, so final recommendations are provided after the Aray Cargo team reviews the shipment requirements.
General Support Categories
Does Aray Cargo ship from Dubai to Guinea (Conakry)?
Yes, Dubai to Guinea (Conakry) is one of our specialized routes. We provide comprehensive sea and air cargo solutions through our established West African logistics network.
Do you handle cargo from China to Africa or Dubai?
Absolutely. We facilitate cargo transport from major Chinese hubs to destinations across Africa and the Middle East, including freight consolidation and customs clearance.
How is the pricing for my cargo calculated?
Pricing is determined by the greater of actual weight or volumetric weight, along with the route, service, and cargo category.
Which documents are required for shipping?
Cargo shipments generally require an invoice and packing list. Specific routes may require additional certificates, which our team will advise upon booking.
Is Door-to-Door delivery service available?
Yes, we offer Door-to-Door solutions in most regions we serve, including collection, transport, customs handling, and final delivery.
Are there any restricted materials?
For safety and regulatory reasons, we do not handle radioactive materials or hazardous goods prohibited by international shipping laws.
Special Cargo
Dangerous Goods Air Cargo
Does Aray Cargo accept dangerous goods for air shipment?
Some eligible categories may be considered after review. Every member of our operations team has completed current training for personnel responsible for processing or accepting dangerous-goods consignments by air, excluding radioactive materials. Final acceptance depends on the commodity, classification, packaging, documents, carrier requirements and destination. Submit the shipment for review →